Privacy Policy

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and other data submitted via contact forms, email, chat, or other direct communications.
• Technical Information: IP address, browser type, device type, location (approximate), referral URLs.
• Usage Data: Interactions on our website, pages visited, session duration, and mouse or scroll behavior.
• Files & Documents: Materials you upload or submit in connection with a project or inquiry.
• Cookies and Similar Technologies: Automatically collected information for functionality, analytics, and advertising.

2. How We Use Your Information

We use your data to:

• Respond to your inquiries and deliver services.
• Communicate project updates or offers (with your consent).
• Analyze usage to improve our website and services.
• Store and manage data on secure cloud platforms.
• Fulfill legal and contractual obligations.

3. Legal Basis for Processing (GDPR Compliance)

Depending on your jurisdiction, we process your data based on:

• Consent – for email marketing, cookies, and optional data collection.
• Contractual necessity – to fulfill project requirements or service delivery.
• Legitimate interest – for internal operations, service improvement, and marketing.
• Legal obligation – to comply with applicable laws and regulations.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your data with:

• Internal team members and contractors
• Cloud and hosting providers (e.g., AWS, Google Cloud)
• Analytics and communication tools (e.g., Google Analytics, email services)
• Legal authorities if required by law or necessary for legal protection

All our third-party service providers are bound by Data Processing Agreements (DPAs) that ensure they maintain appropriate security and confidentiality standards.

5. International Data Transfers

As we are based in India, your data may be processed or stored outside your country of residence. We take appropriate measures to protect data subject to international laws such as the GDPR, CCPA, and India's Information Technology Act, 2000 and the pending Personal Data Protection Bill.

For EU/EEA residents, we implement appropriate safeguards such as Standard Contractual Clauses for any international transfers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, personalize content, and deliver targeted ads. Cookies are small text files stored on your device when you visit our website.

6.1 Categories of Cookies

We classify cookies into the following categories:

• Strictly Necessary Cookies: These cookies are essential for our Site to function and allow you to use its services. Without them, basic features such as secure login and service access would not work.
• Performance Cookies: These cookies gather anonymous information about how visitors use our site—e.g., page views and traffic sources—to help us improve website performance.
• Functional Cookies: These cookies remember choices such as language or login status to provide a more personalized experience.
• Targeting Cookies: These cookies help us and advertisers deliver more relevant ads to you by tracking your browsing behavior across websites. They may also be used to limit the number of times you see a particular ad.

6.2 How to Manage Cookies

In Your Browser: You can modify or withdraw your cookie preferences through your browser settings. Most browsers allow you to disable or delete cookies. If you do so, some website features may not function properly.

Browser paths to manage cookies:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Preferences > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data

On Your Mobile Device: Both iOS and Android offer options to limit interest-based advertising via system settings.

Note: Advertisers and our third-party partners may use their own cookies. We do not control third-party cookie behavior. Refer to their respective privacy policies to manage your preferences.

7. Data Retention and Deletion

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than 7 years.

Specific retention policies include:

• Contact form & communication data: Generally retained for up to 24 months, but may be kept for up to 7 years if necessary for business or legal purposes
• Project-related data: Retained as per contract terms, not exceeding 7 years.
• Marketing/Newsletter subscriptions: Retained until you unsubscribe or withdraw consent, not exceeding 7 years
• Analytics data: Stored according to third-party provider's retention policies, with our access limited to 7 years

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

To request deletion of your data, email us at [email protected]. We will respond within 30 calendar days.

8. Data Security and Breach Notification

Despite our best efforts to guarantee the maximum possible level of security of your information by adopting technical and organizational measures to contribute to the security of your data, there may be data breaches. Provided we suffer a data breach, we will take all necessary measures to reduce its effects and we will comply with applicable laws.

Our security practices include:

• SSL/TLS encryption
• Encrypted cloud storage
• Role-based access and password-protected environments

9. Your Rights

Depending on your location and applicable laws, you have the right to:

• Access and correct your personal data.
• Request deletion of your data
• Object to data processing or withdraw consent
• Receive your data in a structured, portable format
• File a complaint with your local data protection authority

For California Residents (CCPA): You have the right to know what personal information we collect, request its deletion, opt-out of sales (though we do not sell personal information), and not be discriminated against for exercising these rights. To exercise your "Do Not Sell My Personal Information" right, please contact us.

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or security of those websites. Please review their privacy policies before engaging with them.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect data from minors. If we learn that we have unintentionally gathered data from a child, we will delete it immediately.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date and Last Reviewed date. Your continued use of the site constitutes your acceptance of any updates.

13. How to Contact Us

• Autex Innovation Private Limited
• Email: [email protected]
• Website: https://autexinnovation.com
• Address: C/o Krishna Adarsh Colony, Tohana, Fatehabad, Tohana, Haryana 125120, India

We aim to respond within 30 calendar days.